Discover the best online ordering system for restaurants in Malaysia in 2024. Boost your sales and customer retention with our comprehensive guide.
Introduction
Online food ordering has grown 300% faster than dine-in since 2014. It now accounts for roughly 40% of total restaurant sales. The online food delivery market in Malaysia is projected to reach $972 million by 2024. Needless to say, this is why you, dear reader, should have a robust online ordering system.
More and more diners are opting to order food online. 70% of Malaysian consumers prefer to order food online at least once a week. With 42% planning to order direct from restaurants. What does this mean for restaurants? It means you need to invest in efficient online ordering systems. Let's dive into the best options available and how they can benefit your business.
In this guide, we will explore the top online ordering systems for restaurants in 2024. Small café, food truck, or large restaurant? Doesn't matter. Choosing the right system can boost your sales and keep customers.
Best Online Ordering Systems
In this section, we will explore the top online ordering systems for restaurants in Malaysia. Each system offers unique features and benefits, catering to different needs and preferences.
1. Maynuu
Maynuu is an all-in-one ecommerce tool for small restaurants. It is commission-free and doesn't cost anything to sign up. It helps food and beverage businesses enhance their online ordering system. Your customers can expect a modern interface and a buttery smooth experience. From the first glance all the way to checkout and payment. A smooth experience helps to retains customers across both online and offline platforms.
Online ordering, seamless delivery integration, reservations, and a QR code dine-in ordering system. You name it, Maynuu has it.
Maynuu's browser-based system lets you use any device you have on hand - be it a tablet or spare mobile phone. So you don't have to invest in unnecessary hardware.
The system helps you reach more customers on your own terms. This means reducing fees that you would otherwise pay to third-party marketplaces. This way your customers save too, because you no longer have to mark-up prices to cover that 30% commission.
Maynuu also offers marketing tools and sales analytics to help businesses boost profits. Things like online ordering, payment gateway setup, and delivery integration are done-for-you.
The platform's flexibility also allows you to set up your own rules that fit your business best. No forced promotions or icky campaigns. The goal? To empower restaurants to increase profit margins while maintaining full control over operations. Maynuu supports a wide range of F&B businesses, from small cafés to large restaurants.
ℹ️ 85% of Malaysian restaurants plan to invest in digital ordering solutions by 2024
–Forbes
2. GloriaFood
GloriaFood offers a commission-free online ordering system for restaurants. With no trials or fees, restaurants can start taking online orders within hours on their website, Facebook page, and mobile app. The system includes easy-to-spot restaurant widgets like 'See Menu & Order' and 'Table reservation' to make the online ordering process fast and easy. GloriaFood also provides a fully functional restaurant website with online ordering, helping businesses increase their online sales by up to 162%.
3. NinjaOS
NinjaOS is an all-in-one online ordering system designed for the food and beverage industry, offering a range of features such as delivery, takeaway, dine-in, catering, and reservation management, as well as CRM, loyalty programs, and integrations with various POS systems.
The platform aims to help F&B businesses grow their online presence and revenue by providing a commission-free ordering system, customer data analytics, and island-wide delivery coverage, catering to businesses of all sizes and offering customizable web and mobile app solutions.
4. Oddle
Oddle is an all-in-one business solution designed for restaurants. It offers a range of features, including online ordering, reservations, contactless dining, and in-person payment processing, all aimed at helping restaurants succeed both online and offline. Oddle charges a commission of 10% to the restaurant.
Oddle also provides additional services such as a food discovery network, managed marketing, and customer relationship management, all at no extra cost. The platform is built by restaurateurs for restaurateurs, with the goal of empowering every restaurant to take charge of their future.
5. TakeApp
TakeApp is an all-in-one application that enables businesses to create and manage their online presence, including WhatsApp ordering, inventory management, and payment processing. It offers a range of features and subscription plans to cater to different business needs, from hobbyists to teams.
The app simplifies the ordering process for customers by allowing them to place orders directly through WhatsApp, while also providing businesses with tools to streamline their operations, such as CRM, workflow automation, and analytics. Take App aims to help small businesses boost their productivity and sales through its WhatsApp-first approach.
6. iCHEF
iCHEF is a comprehensive iPad-based point-of-sale (POS) system designed for the food and beverage (F&B) industry. It offers a range of features, including seamless order-taking, sales analysis, inventory management, and customer relationship management, all aimed at helping restaurants operate more efficiently.
In addition to the POS system, iCHEF provides dedicated support, including installation, phone support, and free training, as well as resources for F&B business owners, such as educational meetups, an exclusive group chat, and useful articles, to help them succeed in the industry.
Conclusion
Want to boost sales and enhance customer retention? Choosing the right online ordering system for your restaurant is key. With the options listed above, you can find a system that fits your needs.
Investing in an online ordering system is a step towards future-proofing your restaurant. Be it a comprehensive tool like Maynuu or a specialised solution like iChef.
Ready to take your restaurant's online ordering to the next level? Explore the features and benefits of Maynuu. See how it can transform your business.
With the right tools, you can create a seamless ordering experience for your guests. Both online and offline.
FAQs
What are the benefits of using an online ordering system for restaurants?
Using an online ordering system for restaurants offers numerous benefits, including:
- increased sales,
- improved customer retention,
- and streamlined operations.
It gives customers a convenient way to place orders from their devices. This leads to higher order volumes and larger average order sizes. Online ordering systems also provide valuable data and insights. Analytics can help you optimise your menu, marketing strategies, and operations.
How do I choose the right online ordering system for my restaurant?
To choose the right online ordering system for your restaurant, consider factors such as:
- ease of use
- integration with your existing POS system
- acts as a POS system if you don't have one
- customisation options
- pricing.
Additionally, look for a system that offers features like:
- menu management
- order tracking
- customer relationship management (CRM).
It's also important to choose a platform that provides marketing and analytics tools to help you grow your business.
Can I integrate an online ordering system with my existing POS system?
Yes, many online ordering systems can be integrated with existing POS systems. This integration allows for seamless order management and helps streamline operations by syncing online orders with in-house orders. When choosing an online ordering system, check for compatibility with your current POS system to ensure a smooth integration process.
Are there any commission-free online ordering systems for restaurants?
Yes, there are commission-free online ordering systems for restaurants, such as Maynuu and GloriaFood. These platforms allow restaurants to take online orders without paying commissions to third-party delivery services, helping them keep more of their profits. Commission-free models are particularly beneficial for small restaurants looking to maximise their revenue.
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We use the term 'restaurant' throughout the article for consistency. However this guide can be generally applied to any type of food shop, including but not limited to: bakeries, bars, bistrots, boulangeries, butcheries, cafés, cantinas, caterers, coffeeshops, delis, diners, eateries, food trucks, grocers, patisseries, pubs, and more.
Maynuu
❇️ Best Online Ordering for Restaurants in Malaysia
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